Q. What are the hours and days of the week that the Museum is open?
A. The Museum is open daily from 10:00 am to 5:45 pm. The Museum is closed Thanksgiving and Christmas Day.
Q. How many people do I need to qualify for group rates?
A. The minimum number of people to qualify as a group is 20.
Q. Do we need to make reservations in advance?
A. Yes. Group reservations must be made in advance to facilitate group’s arrival.
Q. If more people than expected show up with the group can they purchase group-priced tickets on the day of arrival?
A. No. Group prices are available through advanced purchase only. They will have to pay the regular admission rate.
Q. How much time should we spend at the Museum?
A. We recommend a minimum of two and a half hours to experience the Museum. Give yourself an extra hour if you are seeing one of our shows or special exhibitions. If you have purchased the Super Saver package, plan on spending at least four hours plus enough time for lunch.
Q. Where do we go when we get there?
A. Groups enter the Museum at the Rose Center Entrance on 81st Street between Central Park West and Columbus Avenue. A group leader should pick up the tickets at the Will Call desk on the lower-level in the Cullman Hall of the Universe. Please note tickets will be labeled under the name of the group visiting the Museum and the person booking the reservation.
Q. Is the Rose Center for Earth and Space in the same location as the American Museum of Natural History?
A. Yes. They are part of the same facility. However, groups must enter the Rose Center first to pick up tickets at the Will Call desk.
Q. What if someone in our group has a problem walking?
A. Wheelchairs are available on a first-come, first-served basis at no charge. Ask a security officer at the entrance for assistance. Please bring a photo ID to secure your wheelchair.
Q. Is the Museum handicapped accessible?
A. Yes. All public areas in the Museum are accessible to wheelchairs; all video displays are captioned for the hearing impaired; hearing devices are available in auditoriums upon request.
Q. Is there any place to purchase food at the Museum?
A. Yes. There are several places to purchase a delicious lunch or snack. The Museum Food Court is self-service and has food for every taste. Reservations are not required and the Food Court can accommodate over 400 people.
Q. Does the Museum serve catered luncheons and dinners for groups of 30 or less?
A. No, but if you e-mail email@example.com we will send you a list of fine restaurants close to the Museum.
Q. Is there a place to eat if my group brings their own lunch?
A. No outside food may not be brought into the Museum.
Q. Is there assigned seating at the Planetarium Space Show?
A. No. All seats at the Planetarium Space Show have an equally magnificent view.
Q. How long is the Planetarium Space Show?
A. The entire Space Show experience is 30 minutes.
Q. How long is a LeFrak Theater film?
A. Films average 40-45 minutes.
Q. Is a guided tour included in a group visit?
A. No. Any guided tours must be requested at least three weeks in advance and paid for two weeks prior to date of visit.
Q. How can we arrange a private guided tour?
A. Please contact the Group Sales office directly at 212-313-7011 or at firstname.lastname@example.org.
Q. How long is a guided tour?
A. Both the Museum Highlights Tour and exhibition Spotlight Tour are at least one hour long.
Q. Can we bring our own guides to lecture to our group?
A. No. Only Museum guides can give tours.
Q. When is payment due for guided tours?
A. Payment is due by check or credit card two weeks in advance or will otherwise be subject to cancellation.