Accessibility & Language Assistance at the Museum

The American Museum of Natural History is committed to ensuring that its facilities, exhibitions, and services are accessible to all individuals, including persons with disabilities, multiple language communities, low-income communities, and communities of color.
Two rows of graphic images, each comprised of six icons that indicate the presence of accessible resources.

Please visit the Health and Safety page to see updated visitor requirements. If you require any accommodations, please contact [email protected] before your visit to discuss your needs. 

Caregivers accompanying visitors with disabilities receive complimentary Museum admission. To make your timed-ticket reservation:

  • Go to the ticketing reservation page 
  • Check the box next to the statement that reads: "Passholders or IDNYC and Corporate Members - CityPASS, NYPass, Go City, Sightseeing Pass, Tiqets, Expedia, Get Your Guide, Viator, Library Pass, Culture Pass."
  • Then select the number of tickets and continue to select a date and time of entry. 
  • You will receive a confirmation email that you can print at home and bring with you, or show on a mobile device when you arrive at the Museum.

All of the Museum's exhibitions are accessible by wheelchair, and all public floors of the Museum can be reached by elevator. Public elevators equipped with Braille signage and auditory signals are located near the Central Park West and 77th Street entrance, the Rose Center entrance, and the Richard Gilder Center for Science, Education, and Innovation entrance.

Service animals are welcome to visit the Museum. 

Strollers are welcome throughout the Museum.

  • The recommended Museum entrance for strollers is 81st Street/Rose Center for Earth and Space.
  • Double strollers are not typically permitted in the special exhibition galleries due to space constraints. Where strollers are not permitted, stroller parking is provided. 

Sensory bags containing noise-reducing headphones and fidget tools are available for check-out at information desks. 

Visitors can use the Museum’s free Explorer app to find routes that include elevators. Choose the accessible route and receive turn-by-turn directions.

Accessibility / Language Assistance

If you have any questions about accessibility or language assistance, including Limited English Proficiency (“LEP”), at the Museum or would like to request an accommodation, please contact us at [email protected] or 212-769-5250

To access the Museum’s Spanish translation hotline, please call: 212-769-5100 and select option #2. Select option #5 for accessibility voicemail. 

If the format of any material on the Museum’s website interferes with your ability to access that material, please contact us for assistance and indicate the nature of your accessibility request, the Internet address of the information you are trying to access, and your preferred format for an alternative means by which you may want to receive the information—i.e., an electronic format like ASCII, standard or large print—along with your contact information.

Please click on the tabs below to obtain details about Museum facilities, resources, tours, and programs.


Website Accessibility

The American Museum of Natural History is committed to making its website accessible to individuals with disabilities, consistent with the Web Content Accessibility Guidelines 2.0. For more information on the WCAG 2.0 Guidelines, please visit the Web Accessibility Initiative.

The Museum’s website can be translated into over 100 languages using Google Translate. Visit, enter in the “Direct Language” translate field and follow the Google Translate link to the Museum’s website to select your preferred language.

Our Commitment to Accessibility

The Museum is guided by the Americans with Disabilities Act, Section 504 of the Rehabilitation Act of 1973, as amended, and Title VI of the Civil Rights Act of 1964. Consistent with these federal laws and other requirements, it is the policy of the Museum to provide reasonable accommodation with respect to admission or access to Museum facilities, programs, or activities, unless such an accommodation would cause undue hardship.

The Museum has developed Grievance Procedures for the prompt and equitable resolution of complaints related to disability and access, including but not limited to complaints made by individuals with limited English proficiency. Review the Grievance Procedures and other related information.


This page was translated into Spanish, Simplified Chinese, Russian, and Korean on June 10, 2021. Information on this page has been updated since that date. For the most up-to-date information, view this page translated by Google to your language.






Support for accessibility initiatives at the American Museum of Natural History has been provided by the Filomen M. D’Agostino Foundation.